Be Excellent To Each Other

Recently my Xerox 6130 went abit odd. Fearing the worst I phoned Xerox and fully expected to have to send it back to them at great expense.

Imagine my surprise when they told me they would send an engineer out. He came out last week, looked at the printer and returned today to fix it. It needed a new imaging unit and I also got a new yellow toner (because he tested that before he did the imaging unit).

Really efficient and amazing that Xerox have that level of service for a 150 quid printer. Frankly the toner and imaging unit alone probably come to that, let alone the cost of sending someone out twice.

So if you are thinking of a cheap colour laser, not only is the 6130 bloody great (and happy with a Mac as well), the level of customer service is superb.

Unlike Samsung who's printers are shite.

Samsung TV dept are super awesome though.

Engineer sent out to fix my faulty 32 LCD. Within 3 days or so.

Awesome.

FTFY

Ricoh Photocopiers always give very good, very quick service here. I think it's something to do with them owning the machines and us just renting them off them. Funnily though when I rang them earlier today, the serial number I gave them was linked to the University of East Anglia, which is little way from here.

I thought Samsung Monitors were one of the best.

i'm having a nightmare of an experience.

They are, Ruy is the exception that proves something.

They are alright but there are an awful lot of box shifters flogging non UK models which Samsung get shitty about. When mine went pop they wouldn't do a straight swap.

In actual fact Dell have some far nicer monitors than Samsung.

After having a nightmare dealing with about 500 Samsung laptops at work, I no longer want to own any of their products. Their customer service was awful.

We have a samsung factory in Telford..

The Xerox guy was amazed at how my Samsung broke just by putting paper heavier than 90 GSM through the standard tray.

And it were they that I had most of the problems with. If they even bothered answering the phone, the jelly on the other end didn't know what the spack they were talking about.

The company I work for use xerox and they are the printers we provide to our customers too.. I am impressed.

Our office printer is about the size of a smart car

I heartily endorse a Samsung bashing event.

We used to have a Xerox years ago, never again though, it was rank.

*shuffles off in shame*

My friend found Ricoh to be excellent when his camera broke. That and the fact their cameras are ace sold me one.

My old 36" CRT Toshiba widescreen wouldn't switch on one day and it was out of warranty. I hemmed and hawed for half a day wondering who the hell I was goign to call and then I found the manual for the TV along with the warranty line. I gave them a ring, they sent an engineer out the following afternoon and fixed the TV for free.

Sony were the antithesis of helpful when my 15 month old VCR when the cassette carriage mechanism went tits up - wanted me to send it to them and they quoted me a charge of £100 minimum to fix it and it could take anything up to four weeks when it was cheaper to buy a new one.

Which is, sadly, what they want you to do.

I did, just not a Sony

In fact that incident along with the crap TV of theirs I had at the same time has put me off Sony AV equipment completely. The PS3 is well screwed together but has the worst OS on it I have ever come across though.

I've got to nominate Microsoft, tbh. Their XBox replacement service was a joy to use.

The website to register my fucked Xbox didn't work, and the number I called put me through to the US (!!!) where the guy took all my details before telling me I had to call the UK number (which wasn't on the website so far as I could see) in the morning.

But yes, MS were fine... UPS less so.

[inverse thread]Citylink... grrr. [back to normal]

They are soo soo bad

I'm probably the only person in the world who prefers companies that use citilink - I'm never in for any deliveries that need to be signed for, and the Citilink depo is only about 1/2 a mile away from my house, so collecting it is relatively simple.

I have had dozens of things sent with CityLink and never once had a problem.

Am I the only one who thinks of that horrible Man Utd kit from the early 90s when they see CityLink vans?

Toshiba were very fast (less than 1 week) when i needed them to fix my laptop. Thumbs up for them. Too bad they don't make computer LCD's (at least from what i know)

While I'm at it may I also recommend the Draytek 2820 router which I'm very pleased with. Lots of features you only find in routers that are much more expensive and also a great wireless signal.

I have shed loads of stuff via City Link and it's all dandy.

I'd really love the Royal Mail deliver to your local Post Office service, if it actually worked more than twice out of every five times you've asked them to do it.